Privacy Policy
Last updated: February 1, 2025
1. Data Controller
The controller of your personal data is Poliklinika Mešter, located at Nikole Tesle 12/II, 23000 Zadar, Croatia, OIB: 80438216645 (hereinafter: "the Clinic", "we"). For all questions regarding data protection, you can contact us via email: info@poliklinika-mester.hr or by phone: +385 23 309 065.
2. Data We Collect
We collect the following categories of personal data: personal identification data (name, surname, date of birth), contact information (email address, phone number, residential address), health data necessary for providing medical services, appointment and visit data, and technical data when using our website (IP address, cookies, browser information).
3. Purpose of Data Processing
We process your personal data for the following purposes: providing healthcare services and medical treatments, scheduling and managing appointments, communicating with patients (notifications, reminders), issuing invoices and fulfilling legal obligations, improving the quality of our services, and managing the website and ensuring its functionality.
4. Legal Basis for Processing
We process personal data based on: the performance of a contract for the provision of healthcare services, legal obligations to which we are subject (Healthcare Act, Patient Rights Act), your explicit consent for certain processing activities, and our legitimate interest in improving our services.
5. Data Retention Period
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected. Medical documentation is retained in accordance with the legal regulations of the Republic of Croatia. Data collected through the website is retained until consent is withdrawn or for a maximum of 2 years from the last interaction.
6. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, erase data ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time. To exercise your rights, contact us at info@poliklinika-mester.hr. You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
7. Cookies
Our website uses cookies to ensure website functionality, analyze traffic, and improve user experience. By using our website, you agree to the use of cookies in accordance with this policy. You can manage cookie settings through your browser.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or damage. Access to personal data is limited to authorized personnel who require such data to perform their duties.
9. Contact
For all questions about personal data protection, you can contact us at: Poliklinika Mešter Nikole Tesle 12/II, 23000 Zadar, Croatia Email: info@poliklinika-mester.hr Phone: +385 23 309 065